Frequently Asked Questions
Orders & Shipping
How long does it take to receive my order?
Processing times may vary depending on product availability. Once shipped, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship to multiple countries. Shipping costs and delivery times vary by location.
Can I modify or cancel my order?
Orders can only be modified or canceled if they haven’t been processed. Contact us as soon as possible for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in their original packaging.
How do I initiate a return or exchange?
Visit our Returns Center at arche-footwear.com to start the process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items.
Product Care
How should I care for my shoes?
Use a soft brush or damp cloth to clean your shoes. Avoid harsh chemicals and let them air dry naturally.
Are your products waterproof?
Our shoes are water-resistant but not fully waterproof. We recommend avoiding prolonged exposure to water.
Sizing & Fit
How do I find the right size?
Refer to our size guide at arche-footwear.com for detailed measurements.
Do you offer wide or narrow sizes?
Currently, we offer standard widths, but some styles may fit differently. Check product descriptions for details.
Payments & Promotions
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How can I apply a discount code?
Enter your code at checkout in the designated field to apply the discount.
General Questions
Where are your products made?
Our shoes are crafted with high-quality materials and ethical manufacturing practices.
Do you offer gift cards?
Yes, e-gift cards are available for purchase at arche-footwear.com.
How can I contact customer service?
For any questions not covered here, please visit our Contact Us page at arche-footwear.com.