Returns & Exchanges
At arche-footwear.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return or exchange policy.
How to Return or Exchange
- Log in to your account on Arche-Footwear.com and go to “My Orders.”
- Select the item(s) you wish to return or exchange and follow the instructions.
- Pack the item(s) securely in the original packaging, including all tags and labels.
- Ship the package using a tracked delivery service.
Important Information
- Returns must be requested within 14 days of delivery.
- Items must be unworn, in their original condition, and with all packaging intact.
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
- Refunds will be processed within 5-7 business days after we receive the returned item(s).
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order on Arche-Footwear.com.
Non-Returnable Items
For hygiene reasons, certain items (such as socks) cannot be returned or exchanged unless defective.
Questions?
If you have any questions about our returns policy, please contact our customer service team for assistance.